Shipping policy

SHIPPING POLICY

Thank you for shopping with us! We work with global suppliers to bring you high-quality pet supplies at the best prices. Please read our shipping guidelines below to understand how your order is processed and delivered.

1. Shipment Processing Time
All orders are verified, quality-checked, and processed within 1-3 business days after payment is received. Once your order is dispatched from our supplier's warehouse, you will receive a confirmation email with a tracking link.

2. Shipping Rates & Delivery Estimates
We proudly offer FREE Standard Shipping for all orders shipped to the United States. 

- Standard Shipping: 7-15 business days (Estimated)
- Shipping Fee: FREE

*Please Note: Since our items are dispatched directly from our international fulfillment centers, shipping times may vary slightly due to customs clearance, holiday seasons, or high courier volumes.

3. Order Tracking
Once your package is shipped, you will receive a tracking number via email. You can monitor your shipment’s progress at any time. Please allow 2-5 days for the tracking information to update in the courier's system.

4. Customs, Duties, and Taxes
We do our best to ensure a smooth delivery process. For customers in the United States, orders generally do not incur additional customs fees or import taxes. However, our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Packages Lost or Delayed
If your package hasn’t arrived within 25 business days from shipment, please contact our support team at [Masukkan Email Support Toko Anda]. We will track the issue with the carrier and provide a solution, such as a reshipment or a full refund.